Returns & Shipping

Returns

Returns will not be accepted for Custom portraits or commissioned artwork. If an item arrives damaged, an exchange may be issued, but will be on a case by case basis. Please see my refund page for more details.

Shipping

All ready-to-ship items are packaged and shipped within 3-5 business days. Custom Pet Portraits will ship within 2-3 weeks.

Commissioned artwork is shipped upon receipt of final payment.

I take great care in carefully packaging each painting and item to ensure they stay safe during shipping. If, however, an item arrives damaged, please email me immediately at sarahgohmanart@gmail.com and attach photos of the damage.